Privacy Policy

1. Introduction

Ariana Exchange is committed to protecting personal information handled through this customer portal and related remittance, foreign exchange, onboarding, and support services.

This notice explains how information is collected, used, disclosed, stored, and retained when you access the portal, submit onboarding details, request quotes, create transfers, upload documents, or contact support.

2. Information We Collect

We collect information needed to provide services, verify identity, administer accounts, and meet legal and regulatory obligations.

• Identity and profile details such as your name, date of birth, residential address, contact details, and account credentials.
• Verification material such as identification documents, company or beneficial ownership information, source-of-funds information, and related compliance records.
• Transaction and beneficiary information such as transfer instructions, recipient details, quote requests, funding records, payment references, and correspondence about a transaction.
• Technical and usage information such as IP address, browser and device data, session information, login activity, and portal interaction logs.
• Support and communications information such as messages, call notes, case history, uploaded attachments, and customer service responses.

3. How We Use Information

• To create and administer your customer profile and keep the portal secure.
• To verify your identity and carry out KYC, KYB, sanctions screening, fraud checks, and other compliance activities.
• To process quotes, transfers, beneficiary setup, document review, support requests, and related operational workflows.
• To detect, prevent, investigate, and respond to suspicious, unlawful, fraudulent, or unauthorised activity.
• To improve portal performance, service operations, internal reporting, staff training, and audit readiness.
• To communicate service updates, transaction status, support responses, and marketing messages where permitted by law or consent.

4. Disclosures and Service Providers

We may disclose personal information where reasonably necessary to operate the service or comply with legal obligations.

• To authorised merchant staff, compliance personnel, and customer support teams working within your tenant.
• To banks, payment processors, settlement partners, payout providers, and other financial intermediaries involved in completing a transaction.
• To identity verification, screening, fraud prevention, document processing, hosting, analytics, communications, and security service providers.
• To auditors, legal advisers, regulators, law enforcement agencies, courts, or government bodies where required or authorised by law.
• To parties involved in dispute handling, recovery, investigations, or enforcement of legal rights.

5. Settlement and Operational Processing

By using the portal and submitting transaction instructions, you acknowledge that settlement and remittance processing may involve pooled accounts, intermediary institutions, merchant-controlled payout arrangements, or customer-to-customer settlement flows where permitted by law and merchant operations.

Information related to your transaction may therefore be shared with operational participants to complete, verify, monitor, reconcile, or investigate the relevant transfer.

6. Cookies, Security, and Retention

• We use cookies and similar technologies to support authentication, remember session preferences, improve functionality, and analyse portal performance.
• We apply administrative, technical, and organisational safeguards such as access controls, audit logging, encryption, and role-based permissions.
• Records may be retained for as long as needed for service delivery, audit purposes, dispute handling, fraud prevention, and legal or regulatory obligations, including AML/CTF retention requirements.

7. Your Rights and Choices

• You may request access to personal information we hold about you, subject to legal and operational restrictions.
• You should promptly update inaccurate or incomplete information through the portal or by contacting support.
• You may opt out of direct marketing communications where those communications are provided.
• Some information cannot be changed or deleted immediately where we must keep it for regulatory, security, audit, or dispute purposes.

8. Third-Party Sites and Changes

The portal or related communications may link to third-party websites or tools. Their privacy practices are governed by their own policies.

We may update this notice from time to time to reflect operational, legal, product, or regulatory changes. The latest version published in the portal applies from its effective date.