Privacy Notice

This notice explains how the customer portal handles personal and account information used to provide remittance, onboarding, and support services. It applies to information collected through the portal and to the customer account connected to it.

1. Information we collect

We may collect identity and profile details, contact information, beneficiary records, transfer requests, quote responses, funding proof, support requests, and other information you choose to submit. We also receive limited technical data such as device or session metadata needed to keep the portal secure and working correctly.

2. How the data is used

The information is used to verify your identity, manage beneficiaries, process transfer and onboarding workflows, support customer service, detect fraud or misuse, and meet compliance obligations. Some information is also used to show the correct language, status, and account context inside your portal.

3. Sharing and service boundaries

Customer data is shared only with the merchant team, authorised support personnel, and service providers involved in delivering the portal and its related financial services. Access is limited by account, tenant, and role boundaries, and may be logged for security and audit purposes.

4. Your choices and support

You can review and update certain details through the portal, and you should contact your merchant or support team if a record is wrong or if you want help understanding a transfer or privacy request. The portal may retain records where needed for audit, dispute handling, and legal obligations.