Terms of Use

These terms apply to the customer portal used by end customers to onboard, manage beneficiaries, request transfers, and view account activity. They are intended to explain how the portal should be used within your customer relationship and any linked service agreement.

1. Allowed portal use

The customer portal is provided for personal or business use by the account holder or authorised users acting for that account. It may be used to complete onboarding steps, submit beneficiary details, request quotes, initiate transfers, and track transfer progress within the limits of your customer profile.

2. Your responsibilities

You are responsible for the accuracy of information you submit, the lawful use of the service, and the confidentiality of your login credentials. If you notice unexpected activity, a suspicious beneficiary change, or a transfer you did not authorise, contact support or your account administrator immediately.

3. Service language, availability, and content

The portal may show information in more than one language and may change layout or routing as the product evolves, but the service remains bound to the same customer account. Some features may be unavailable while a transfer, beneficiary, or onboarding item is under review or subject to compliance checks.

4. Contact and support

For help with account access, onboarding, or transfer issues, contact the support route provided by your merchant or by the Audarra deployment team. Continued use of the portal after terms updates means you accept the version shown in the footer.